The camp was very interesting but very intense.
It was a nice experience to see how we can work all together as a team. I think
we worked very well all together: everybody can participate and say what he
thinks. We had some bad moments but also very good one and for me, it was nice
to be a real team.
During those two days in the camp, we did a lot
of things in our team. One of them was to define all kind of questions about ‘customer
needs’. By doing that, we tried to start with the question “Why?” and go deeply
in this global topic which is the needs of a customer. The aim of those
questions is to know better Sokos’ customers and how they act in the department
store.
After a brainstorming, a lot of questions
appear:
- What they buy?
- What kind of service they want? (no service or service)
- Do they spend a lot of time there?
- Why do “people” go to Sokos?
- What is their favourite colour?
- What is the route in Sokos?
- What is the budget?
- Are they alone or in groups?
- Are they after offers?
- What do people do after work?
- What
they do after shopping?
Many
other questions can be asked and it’s just the beginning of our researches. For
now, those are the first questions we thought but the questions will increased
after each research.
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